Terms of Use

PlanSync is built and run by one person — Marcin Frątczak, trading as Marcin Frątczak Labs, ul. Warszawska 40/2A, 40-008 Katowice, Poland, Polish tax ID (NIP 6252163911) — “I” on this page. It is a one-person business with no support department: the reply to your email comes from the person who wrote the code.

One address handles everything — questions, complaints, withdrawals and reports: app@plansync.link. It is also the single point of contact for users and for authorities under the EU Digital Services Act, in English or Polish.

These terms are the regulations (regulamin) required by the Polish Act on Providing Services by Electronic Means. They are available free of charge before you start, and you can save or print this page at any time.

• PlanSync — the iPhone app, the Chrome extension and this website, together the service.
• Consumer — a person using PlanSync for purposes outside their trade or profession.
• Sole trader with consumer rights — a person running a one-person business whose use of PlanSync is not professional in nature for that business (Polish Civil Code art. 385⁵). Wherever this page gives consumers a right, it gives it to you too.
• Business user — anyone else using PlanSync for their business.
• Account — the optional sign-in (Google, or Apple on iPhone) that lets your data follow you to another device.
• Pro — the paid version, sold as a subscription or a one-time lifetime purchase.
• Non-conformity — PlanSync not working the way these terms, the store listing or this website say it does, or not meeting what you could reasonably expect of it.

• iPhone: iOS 16.2 or later. The Lock Screen countdown needs iOS 16.2+, the Dynamic Island an iPhone that has one, and the full-screen alarm iOS 26.
• Chrome extension: Google Chrome 116 or later on a desktop computer.
• An internet connection for signing in, buying Pro and syncing. Everything else works offline.
• For an account: a Google account (or an Apple ID on iPhone), and JavaScript and cookies enabled for sign-in.

Installing PlanSync and starting to use it concludes a free agreement for an indefinite period. Signing in does not change that; it only adds sync once you have Pro.

Buying Pro concludes a paid agreement: a subscription (for the period you chose, renewing automatically) or a lifetime purchase (for as long as PlanSync is provided). The price, the period and the renewal are shown on the purchase screen before you confirm, and a confirmation arrives by email from Apple or Stripe.

You can end the free agreement at any time by deleting the app, and ask for your account to be deleted by writing to app@plansync.link.

Current prices are on plansync.link/pricing. The exact amount in your currency, including VAT where it applies, is shown before you confirm.

On iPhone, Pro is sold through Apple’s App Store: Apple takes the payment, issues the receipt and manages the subscription. In the Chrome extension, Pro is sold by me through Stripe Checkout, and Stripe processes your card on its own page. Either way I never see your card details.

As a consumer (or a sole trader with consumer rights) you can withdraw from the Pro purchase within 14 days of making it, without giving a reason. I extend the same right to business users.

For purchases in the Chrome extension, where I am the seller, send me a statement of withdrawal in any form — an email to app@plansync.link is enough, and the model form in Annex 2 to the Polish Consumer Rights Act works too. Sending it before the 14 days run out is what counts. I confirm receipt by email and refund the full payment within 14 days, to the same payment method.

For App Store purchases Apple is the seller, so you withdraw and get your refund through Apple: reportaproblem.apple.com.

After withdrawing you stop using Pro; the free version stays yours.

I am responsible for any non-conformity that shows up while PlanSync is being provided to you. Consumers and sole traders with consumer rights have the rights set out in articles 43k and following of the Polish Consumer Rights Act, and this section cannot take them away.

Send the complaint to app@plansync.link with: your name, your email address, a description of what is wrong, and a request to bring PlanSync into conformity. I answer within 14 days by email — accepting the complaint and saying when the fix will land, refusing to fix it because that is impossible or would cost disproportionately much, or rejecting it as unfounded, always with the reason. A fix costs you nothing and is made within a reasonable time.

Instead of a fix you may lower the price or withdraw from the agreement when:

• a fix is impossible or would cost disproportionately much;
• I did not make the fix as promised;
• the problem persists after I tried to fix it;
• the problem is serious enough to justify ending the agreement straight away;
• it is clear from what I said or from the circumstances that it will not be fixed within a reasonable time or without significant inconvenience to you.

Say which you choose, and why, in an email with your name, email address, the date you got Pro and what is wrong. A price reduction is refunded in proportion to the loss of value within 14 days. After withdrawing you stop using Pro, and your account is deleted if you ask for that.

Complaints about how the app works always come to me. Money for App Store purchases can only be returned by Apple, so for a refund I will point you to reportaproblem.apple.com and back your request.

Nothing in PlanSync is public: your tasks are visible only to you. If you nevertheless come across content in PlanSync that you believe is illegal, report it to app@plansync.link with a reasoned explanation of why it is illegal, where exactly it is, your name and email address (not required for reports of child sexual abuse material) and a statement that you believe in good faith the report is accurate and complete.

You get a confirmation of receipt, and a decision with reasons within 14 days of a complete report. Both the reporter and the person whose content it was can appeal by email; appeals are decided within 14 days by a person, never by an automated system.

I provide PlanSync with due care and fix faults as soon as I can. Maintenance is done so it disturbs you as little as possible, and announced in advance where that is possible. Sync depends on Google Firebase and the alarms on what iOS allows an app to do.

PlanSync is a planning tool, not a safety system. Do not rely on it alone where a missed alarm has real consequences — medication, a flight, a court deadline.

As far as the Civil Code and the Consumer Rights Act allow, I am not liable for the results of: using PlanSync against its purpose; giving false details; someone else using your account because you disclosed or did not protect your sign-in; or interruptions caused by force majeure (including an outage of a key third-party provider), necessary maintenance, causes on your side, or third parties I am not responsible for.

Towards business users, liability for lost profits is excluded and total liability is limited to what the business paid in the twelve months before the damage. Nothing here limits liability towards consumers beyond what the law permits, or for intentional damage.

I may change PlanSync to adapt it to new devices or operating systems, to add or improve features, or because the law requires it. A change never costs you anything, and it is announced in the app or by email.

If a change materially and negatively affects your access to what you paid for, I tell you by email at least 7 days before it, with what changes and when, and you may then terminate the agreement with immediate effect within 30 days of the change. That termination has the same effect as withdrawing for non-conformity (section 11), including a refund of the unused part.

These terms can change only when the service changes (new, modified or discontinued features), when a technical change to the apps requires it, or when the law does. The new version is published here and in the apps, and sent by email to everyone with an account, before it takes effect.

A period you have already paid for runs on the terms in force when you paid. If you do not accept a change, you may terminate the agreement with immediate effect within 10 days of being told about it, by email to app@plansync.link; your account is then deleted and the unused part of a payment made to me is refunded.

Consumers and sole traders with consumer rights can settle a dispute out of court. Information and help are available from municipal and district consumer ombudsmen (rzecznik konsumentów), consumer organisations, the Provincial Inspectorates of Trade Inspection and the Office of Competition and Consumer Protection: uokik.gov.pl. Consumers living elsewhere in the EU can turn to the European Consumer Centres network, ECC-Net.

The EU online dispute resolution (ODR) platform closed on 20 July 2025, so it is no longer an option.